FAQ

If your questions aren’t answered here, please contact us at Minerva Ink. We’re happy to help!

What art files are accepted?

All art files are accepted and there are NO art fees when we need to recreate your art or edit it.

My order is on hold, now what?

If your order is on hold, you need to contact us to determine why it has been placed on hold. Typically, orders are placed on hold when we have not received an art approval that we need to proceed with your order.

How long will it take to receive my order?

Please make sure that we know if you have a special date in mind when placing your order. Custom screen printed orders typically take 12 business days from the time your art is approved to reach your door. Promotional product times vary from product to product, each item should have a lead time in the description. Please let us know if you have any questions!